Empowering Employees To De-escalate Crisis

What began as a simple attempt to create more effective techniques to deal with challenging or aggressive persons quickly evolved into a movement of changing and improving basic human interaction across the globe.

Headquartered in Richmond, VA, the Crisis Consultant Group, Inc (CCG) is a Certified Veteran Owned Small Business (VOSB) striving to improve how crisis situations are handled on a person-to-person, “front line” basis.

Courses have stretched coast-to-coast across the USA, from Bangor, Maine to Ventura, California, and north into Canada and south to St. Croix, USVI.

CCG has received inquiries for services from locations as remote as Warri, Nigeria, and as hostile as Kabul, Afghanistan.  Crisis situations have no boundaries; the need for effective training is global. Visit our “In The Press” page to learn more about CCG in the news.


Our Mission

To equip those who face crisis with the safest, most practical, and most effective de-escalation and conflict resolution training in the industry.

Our proven techniques will transform the level at which an organization’s staff members interact during crisis by creating a more self-assured, confident, and prepared workforce secure in their ability to handle emergency situations.

Our Customer Service

We take pride in the fact that we are what the industry would consider a “small business.” Customer service remains a priority.

  • During business hours, emails will get a response within just a few minutes.
  • Calls will be immediately answered, if not returned shortly.
  • We customize each course making sure to meet your exact needs.
  • We have a long list of satisfied clients with whom we encourage you to contact.

Our Team

Brendan King

CEO and Founder

Tracie Oakcrum

Chief Operating Officer

Howie Scott

ATR Division Lead | Master Instructor

Steve Naglosky

CES Master Instructor

Chad Sturgis

CES Master Instructor

Amy Downes

Course Development and Master Instructor

Bruce Stark

ATR Division – Master Instructor

Tony Depoto

ATR Division – Master Instructor


Standards and Alignments

Our curriculum has been designed to provide the safest, most realistic, and effective techniques regarding crisis intervention.

We continually strive to exceed accreditation standards, regulations, and the latest legislation put forth by governing bodies in the industry.

Our curriculum has been independently reviewed and/or approved, and aligns with the following organizations & standards: