About Crisis Consultant Group

Real-World Experience Behind Realistic Training

Since 2004, CCG has helped professionals prepare for difficult, escalating, and potentially dangerous encounters through practical crisis-prevention, intervention, and de-escalation training.

EXPLORE TRAINING OPTIONS

The People Behind the Training

Our Leadership and Instructor Team

CCG brings together professionals with backgrounds in crisis intervention, public safety, instruction, organizational leadership, healthcare, and behavioral support.

Howie Scott

ATR Division Lead
CES & ATR Master Instructor

Amy Downes

Course Development and Master Instructor

John Slaughter

CES & ATR Master Instructor

In Memoriam • Forever Part of the CCG Team

Bruce Stark

ATR Division Master Instructor

Bruce was a valued member of the Crisis Consultant Group family whose experience, dedication, and service helped strengthen both our team and the people we trained. We proudly preserve his place among the professionals who helped shape CCG’s work and legacy.

The CCG Journey

More Than Two Decades of Practical Training

From a founder-led training company to an organization serving professionals across multiple industries, CCG has continued to grow without losing sight of its original purpose: helping people prevent escalation and respond safely.

2004

March 2004

CCG Is Established

Brendan King founded CCG to bring real-world experience and practical decision-making into crisis-prevention and intervention training.

Build

Building the Foundation

Experience Becomes a System

Field-tested lessons were developed into a structured approach for recognizing behavior, communicating effectively, and responding safely.

Grow

Expanded Access

More Ways to Train

CCG expanded beyond founder-led instruction to offer online certification, instructor-led programs, and flexible training for individuals and teams.

Reach

National Reach

Serving Diverse Workplaces

Training reached professionals across all 50 states, Canada, and beyond in healthcare, education, corporate, and public-safety settings.

Today

Today and Forward

Modernizing the Experience

CCG continues to strengthen its curriculum, technology, and learner experience while remaining grounded in realistic, human-centered training.

Why CCG Was Created

Training Built for What Employees Actually Face

CCG began with a straightforward goal: develop more practical ways to prevent escalation and respond safely when people become angry, aggressive, emotionally distressed, disruptive, or potentially violent.

Founder Brendan King drew upon experience in the United States Marine Corps, law enforcement, SWAT, tactical instruction, and crisis-management training to bridge the gap between classroom theory and real-world human behavior.

That effort grew into an organization serving professionals across the United States, Canada, and beyond—while remaining focused on the person-to-person decisions that shape the outcome of a difficult encounter.

The Story Behind CCG

Hear from CEO and Founder Brendan King

Our Training Philosophy

Practical by Design

Employees need more than policies and theory. They need a realistic framework for recognizing behavior, communicating effectively, reducing tension, and taking appropriate action within their role.

Prevent

Act Before Crisis

Recognize contributing factors and make choices that can reduce escalation before an encounter reaches a critical point.

De-escalate

Respond With Purpose

Use practical communication and behavioral strategies instead of improvising under pressure.

Respond

Support Safer Outcomes

Know when conditions have changed and respond safely, appropriately, and within organizational policy.

Our Mission

Build Capability Before a Crisis Occurs

Our mission is to equip professionals with practical skills for preventing escalation, managing difficult behavior, and responding more safely and confidently when a crisis occurs.

We design training around realistic workplace encounters so learners can connect knowledge to the decisions they may actually need to make.

Working With CCG

Responsive, Personal Support

Direct access to a knowledgeable team
Training recommendations based on your actual needs
Individual, online, instructor-led, and hybrid options
Support before, during, and after implementation
A long-standing commitment to client relationships

Established and Trusted

Professional Training Backed by Experience

2004

Established

More than two decades focused on crisis prevention, intervention, and de-escalation.

A+

BBB Rated

A long-standing commitment to professional service and responsible business practices.

VOSB

Veteran Owned

Veteran-owned, licensed, insured, and registered to support organizations nationwide.

Standards, Best Practices & Accreditation Alignment

Aligned With Current Best Practices & Recommended Guidelines

CCG’s Crisis Prevention & Intervention Training (CPIT)® has been reviewed against current guidance and workforce-training considerations from leading healthcare, workplace-safety, and education authorities.

Phase 1 Review • September 2026

Phase 1 Crosswalk

How Core CCG Training Elements Correspond to Current Guidance Themes

CCG Training Element	Joint Commission	CMS	OSHA / NIOSH	U.S. Department of Education
Prevention and early recognition	Primary	Primary	Primary	Primary
Communication and de-escalation	Primary	Primary	Primary	Primary
Role-specific staff preparation	Primary	Primary	Primary	Primary
Scenario-based practice and competency	Primary	Primary	Related	Related
Least-restrictive appropriate response	Primary	Primary	Related	Primary
Immediate-danger response and continuous reassessment	Primary	Primary	Primary	Related
Medical distress and positional-asphyxia awareness	Primary	Primary	Related	Setting-specific
Incident reporting, review, and worksite analysis	Primary	Primary	Primary	Related
Competency documentation and periodic renewal	Primary	Primary	Related	Related
Integration with organizational policy	Primary	Primary	Primary	Primary

Primary = directly emphasized within the authority’s guidance or operational expectations. Related = supports the broader guidance theme. Setting-specific = relevance depends on population, role, policy, and permitted intervention level.

Healthcare Quality

The Joint Commission

Supports organizational priorities involving staff preparedness, workplace violence prevention, communication, risk awareness, and response planning.

Healthcare Operations

CMS

Addresses workforce training considerations related to patient rights, emergency preparedness, safe care environments, and staff competency.

Workplace Safety

OSHA / NIOSH

Reinforces prevention, hazard awareness, employee preparation, de-escalation, incident response, and workplace violence risk-reduction practices.

Education

U.S. Department of Education

Reflects recommended approaches emphasizing prevention, positive behavioral support, de-escalation, safety, and the least restrictive appropriate response.

Important: Alignment with recommended guidelines does not represent accreditation, endorsement, approval, or a guarantee of regulatory compliance. Organizations remain responsible for confirming their own current legal, licensing, accreditation, policy, and workforce-training requirements.

Let’s Build the Right Training for Your Team

Explore individual certification options or speak with CCG about practical training for your organization.