Verbal De-escalation Training Certification Online


  • Shortened Training Option (Appx. 40min)
  • Verbal De-escalation Certification
  • Large Group Discounts Available
  • Certificate downloadable upon course completion


Verbal De-escalation Training Certification Online

Organizations and their employees need the most effective verbal de-escalation training to prevent, deter, and stop crisis situations whenever possible. The Crisis Consultant Group has taken one of the most highly regarded de-escalation models (The 5-Steps To De-escalation) and packaged it in a simple, short, yet powerful online Training & Certification course.

(For our full-length Crisis Prevention Training courses & more intensive options –  CLICK HERE

This online De-escalation training course is perfect for:

    • Security Officers
    • Group Home & Mental Health Workers
    • Law Enforcement & Corrections Officers
    • Probation & Parole Officers
    • Customer Service Personnel
    • Retail Employees & QSR Staff

Effective training to manage challenging or verbally hostile individuals should not be expensive, or overly time consuming. This course serves as the perfect fit to increasing confidence, maintaining a calm demeanor, and demonstrating compassion for those in crisis, while protecting oneself and organizations from lawsuits, violence, or similar negative outcomes.

Course Length:   40 min.

Certification Provided:   Yes

5-Steps To De-escalation
Average rating:  
 39 reviews
 by Gary Mercer

I felt the instructor was highly competent in de escalation technique and kept my attention without getting technical

 by Deidra Thomas

Great verbal de-escalation course. Effective crisis de escalation training is hard to find. Thank you!

 by Doralee Bridges

I was left with a very clear understanding of de-escalation from this course.

 by Jose Encarnacion

It was helpful and I feel like I learned a lot in this online verbal de-escalation course. I use verbal de escalation training in my work a lot so this is a big help.

 by Karla Ramirez

Great verbal De-Escalation training online.

 by Katina Wilson

At first I thought I would just let it play without listening just get through it, but I began to listen, he made so much since and broke down why he says what he says, hes an excellent speaker and crisis de escalation training instructor.

 by Krishnamurthy Subbarao

Liked the cpi de escalation training videos and verbal de-escalation training provided in the course.

 by Leslie Sweet

The de escalation class was great and he kept me alert, therefore that.s always a plus. I enjoyed the cpi de escalation training course.

 by Rowel Dauz

Keep up the good work

 by Saba Williams

The most informative and interactive cpi de-escalation training online.

 by Susan Lee Finnerty

Very informative verbal de-escalation training online .

 by Trinette Garner

Thanks for the clear, and wonderful information on verbal de escalation training .

 by M. Noble

The verbal de escalation class has techniques that are very good. My husband, my daughter and myself have taken courses from this company.

 by Tracy Walls

I enjoyed the topic! It was very helpful towards the profession I am in. I got a lot of extremely helpful verbal de escalation tips and ways to de-escalate situations I have been in and I know I will be in the future. I feel more confident that I will be able to handle these types of situations better.

 by Susan Boisclair

Very informative crisis de escalation training online, learned a lot of information in this helpful de escalation class that will help on the job as well as in real life.

 by Kristin Schildmeyer

I thought Brendan did a great job of keeping it interesting and down to earth. I loved the de-escalation course examples and real language used.

 by Kelli Branca

I enjoyed all of this verbal de escalation class because sometimes I tend to not hear what people are really saying, I hear certain words and automatically react to those certain words without really listening to what they are trying to say. All around effective verbal de escalation training.

 by Cynthia Ziegler

I enjoyed the videos and the printed hand book. I found them helpful and entertaining.

 by Abayomi Davies

The videos shown were informative and engaging.

 by Claude Funn

This training was great

 by Jacqueline Marino-Rizzi

Blown away by the informative de escalation class and information presented through this course! The styles in which the way material, lessons, skills and techniques were presented were impeccable!!!! Amazing satisfactory status

 by Michael Johnson

Great explanation given of the best verbal de escalation steps.

 by Nancy Delury

I wasn't sure what to expect with online de escalation courses like this, but it was really well done! thanks!

 by Yolanda Valdes

a lot of great and useful crisis de escalation training and  information

 by Haja Forna

keep up with good job, you give de-escalation meaning

 by Hannah Neidich

Loved it! Great de escalation class!

 by Marc Ferry

great lecture on verbal crisis de escalation training techniques

 by Angelica Vargas

Very applicable to all aspects of life!

 by Vickie Yarber

the course was useful for learning effective de-escalation skills

 by Janet Hutchison

Very well done! I especially enjoyed the video clips.

 by Camara Colvin

Very informative. I learned to breathe and feel the wind. I am looking forward to utilizing this de-escalation techniques training course.

 by Adelett Lawrie-Flowers

Loved the de escalation tactics videos!

 by Brenda Sykes

I enjoyed the course and felt it was helpful. I am glad that I ordered the handbook. Verbal de escalation techniques are extremely important for my business.

 by Adrian Brown

I felt the gentleman who came up with the course was very knowledgeable in this area of cpi de escalation training. I have worked in Local ER, Mental Health and worked with law enforcement in the ED with patients. I enjoyed the material given and have found it helpful and from experience feel it's accurate when it comes to verbal de escalation training.

 by Alexandra Givens

I really like how the techniques for verbal de-escalation training were thought all the way through and unique. I can really tell that the CEO and founder have done his job in researching the most effective mechanisms to include in this verbal de escalation class to implement during a crisis. I also liked that I could take their verbal de escalation training online.

 by Jean Beaufils

It was very informative verbal de-escalation training.

 by Kermit Crockett

I thought the format and speaker were very good and the verbal de escalation training is outstanding.

 by Jacqueline Green

I liked that real-world de escalation strategies examples were given for each lesson to make the content applicable to our lives.

 by Luis Sotero



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