Clear Answers About CCG Training

CCG’s CPIT® curriculum teaches professionals to recognize warning signs, assess risk, communicate effectively, prevent unnecessary escalation, use practical de-escalation strategies, and respond appropriately when prevention is no longer enough. Explore the complete crisis-prevention training overview.

“CPI” is commonly used as shorthand for crisis prevention and intervention, but multiple independent providers offer training in this field. CCG provides its own proprietary Crisis Prevention and Intervention Training (CPIT®); it is not another vendor’s program. Before purchasing, confirm whether your employer requires a particular provider or simply relevant crisis-prevention and de-escalation training.

CCG serves professionals who may encounter angry, aggressive, emotionally distressed, disruptive, or potentially violent behavior. Common settings include healthcare, behavioral health, education, human services, corporate workplaces, customer service, security, corrections, residential programs, and public safety.

Online CPIT® certification is well suited to individuals, remote employees, continuing education, and teams needing flexible self-paced access. Instructor-led organizational training is best when a team needs customized scenarios, group discussion, practical exercises, or physical-intervention content. CCG can also help design a hybrid approach.

Yes. Organizational training can be adapted to the setting, employee roles, risks, population served, scheduling needs, desired course length, policies, and learning objectives. CCG offers individual, online, live instructor-led, and hybrid options.

After successfully completing an online course and its applicable requirements, your personalized certificate is available from your student dashboard to download and print. Certificates identify the student and include relevant course and completion information.

Standard CCG certification is valid for one year unless the specific course or purchase option expressly provides a different certification period. If an additional-year option is offered and purchased, the applicable renewal details will be provided with that option.

No. CCG issues personalized certificates rather than color-coded cards. A card color is generally associated with a particular vendor’s system and is not a universal credential across the crisis-training industry.

CCG training is used by professionals and organizations across the United States, Canada, and beyond. However, acceptance requirements vary by employer, jurisdiction, profession, employee role, population served, and accrediting body. If your employer or regulator requires a specific provider, course, delivery format, contact-hour total, or hands-on component, confirm those requirements before purchasing.

Important: CCG cannot guarantee acceptance by every employer, state, licensing body, or organization.

CCG curriculum is developed and periodically reviewed against current best practices, recommended guidance, regulatory expectations, and applicable accreditation standards related to crisis prevention, workplace violence prevention, de-escalation, and restrictive intervention. Review CCG’s standards-alignment information.

Alignment does not represent accreditation, endorsement, approval, or a guarantee of regulatory compliance. Organizations remain responsible for their own legal, licensing, accreditation, policy, and workforce-training requirements.

Optional nursing continuing-education hours are available with certain eligible online courses. Availability, fees, provider details, and the number of hours are shown on the applicable course page. Confirm that the offering meets your licensing requirements before purchase.

Yes. CCG’s online courses are designed for flexible, self-paced completion during the access period shown for that course. The full CPIT® certification course is approximately 3.5 hours; other focused courses vary in length.

Many CCG online courses provide 30 days of access, but access terms can vary by product. Review the specific course description at purchase and plan to complete all lessons, assignments, and assessments within the stated access period.

The online CPIT® course includes self-paced instruction, practical learning activities, applicable testing, a downloadable certificate, and a PDF handbook. Optional additions may be available on the course page. See the online CPIT® certification details.

Yes. CCG supports group and organizational online-training purchases, and group discounts may be available. Use the CCG Contact Us page before purchasing for a larger team so the most appropriate enrollment and delivery option can be recommended.

Use the CCG Contact Us page. Include the learner’s name, email used at purchase, course title, and a short description of the issue so the team can assist efficiently.

CCG does not provide refunds for online training courses, including when an employer or organization later declines to accept a certificate. Confirm course suitability and any employer-specific requirements before purchasing.

Yes. CCG provides organizational training across the United States and has served clients in Canada and beyond. Delivery options depend on location, training scope, instructor availability, participant count, and scheduling.

Physical-intervention content is available through specific instructor-led programs and is separate from verbal-only or de-escalation-only training. Recommendations depend on employee roles, workplace risks, organizational policy, applicable requirements, and whether staff may lawfully and appropriately use physical intervention.

Yes. Facility-trainer and other trainer-development options may be available for qualified organizations and participants. These programs are designed to support internal delivery, competency development, and access to approved training materials. Use the CCG Contact Us page to discuss prerequisites and scope.

Use the CCG Contact Us page. Helpful details include your location, industry, number of participants, employee roles, preferred dates, desired delivery format, and whether verbal, physical-intervention, workplace-violence, or active-threat content is being considered.

CCG was established in March 2004. Since then, its training has reached professionals across all 50 states, Canada, and beyond. See examples of CCG’s work, client outcomes, and media coverage on the CCG in the press and client-results page.

CCG offers focused programs in verbal de-escalation, healthcare crisis prevention, education, customer service, call-center communication, emotional intelligence, physical-intervention concepts, and related topics.

• Browse online training options
• Healthcare crisis-prevention training
• Online de-escalation certification
• Emotional-intelligence certification

CCG’s normal business hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time. If you are contacting us outside normal business hours, please use the CCG Contact Us form. Providing the details of your question or training needs through the form is the best way for our team to review your request and respond appropriately.

Use the CCG Contact Us page. The CCG team can help identify the right course, discuss organizational needs, or address enrollment and certificate questions.