Perfect for Retail, Service Staff, Support Workers, Leadership
Download Your Certificate Of Training
30-Days Access (Study-At-Your-Own -Pace)
Course Length 2.5 Hours
Customer Service De-escalation Training & Certification
$99.95
Description
Customer Service De-escalation Training For Customer Service Professionals
In today’s workplace, the need for safe and effective de-escalation techniques for Customer Service Representatives and those interacting with the public is a must.
Unlike most standard conflict resolution training found in the industry that is based on “theory”, this training course combines instructors years of front line experience working in high-stress and challenging workplaces which participants find highly realistic and thought-provoking. Your employees must become empowered to navigate crisis situations quickly and effectively, ensuring the most positive outcome is achieved.
This course is a perfect addition or foundational training for organizations seeking to improve their culture around dealing with verbally hostile or aggressive behavior.
Customer De-escalation Topics Covered:
- Understanding and Recognizing Crisis Early
- Learning What Words and Phrases to Avoid
- How to Maintain Professionalism Under Stress
- How to Build and Maintain Rapport
- How to Recognize When Violence Is Likely To Occur
- Understanding Body Language
- And more–
Customer Service De-escalation Training
Average rating: 12 reviews
Anonymous
Nov 20, 2023
I learned how much of a difference my own perspective and attitude makes during a crisis. Valuable lessons!
Jason Tilde
Nov 18, 2023
Thanks for the course-- great training. Recommended for those that work in customer service and all the h*ll we put up with these days.
Alex Quentin
Nov 2, 2023
Customer service de-escalation is so necessary. Everyone is always so angry these days. Great training!
Anthony
Oct 3, 2023
My employer suggested I take this course. It was worth it--better than most others I have taken. Loved the videos and how quickly I felt like I was learning new tools.
Sherry W.
Sep 20, 2023
I recommend this course. 5 out of 5. You will learn many new techniques.
Chris Stafford
Jul 11, 2023
These de-escalation techniques are already helping me with angry customers.
R. Trano
Jul 8, 2023
My supervisors need to have all of our employees take this course. I have told them how great it was. Thank you!
Muelsi Rosario
May 17, 2023
I recommend this course to anyone having to deal with angry customers like I do everyday. Thanks CCG!
Lisa Viterano
May 8, 2023
I wish I would have had this training when I started in retail. Massive help.
Margo R.
May 3, 2023
Every crisis situation is unique. This training taught me to make sure to breathe when stressed out and focus on dignity and respect for others.
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Customer Service De-Escalation Training
De-Escalation Training For Customer Service
De-Escalation Training Customer Service
Customer Conflict Resolution & De-Escalation Training
Customer De-Escalation Training
De-Escalation Training For Retailers
De-Escalation Training For Service Industry
De-Escalation Training For Retail Staff
Online Chat De-Escalation Training
De-Escalation Training For Leadership
Leadership De-Escalation Training
Customer De-Escalation Training
Angry Customer Call Training
De-Escalation Training For Support Workers
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