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Call Center De-escalation Training For Emergency Services & Related Professionals
Every call center dealing with high stress, high-tension callers benefits from the most professional, empathetic, and effective call takers possible.
This Call Center De-escalation Training course is specifically designed to take the CCG industry leading Crisis Prevention and Intervention Training and adapt it for those persons working in the most intense and stressful call centers in the industry.
Custom designed training from CCG CEO Brendan King, along with 20+ year Emergency Services Dispatcher and Supervisor, Michelle Buell with the Los Angeles Fire Department, this course will empower your staff to handle any telephonic interaction with skill and precision.
Unlike other call center conflict resolution training based on complicated “theory”, this training course combines years of front line experience and subject matter expertise with down-to-earth and relateable concepts and techniques that are easy to follow and utilize.
CCG’s Call Center De-escalation Training Course is available ONLINE for individuals and groups seeking Certification.
Delivery Style: The course is a highly engaging and interactive multimedia course, delivered through an online Learning Management System (LMS).
Course Length: Approximately 2.5 hours – (Shorter Version Available) *Modules are short 3-5 minute sessions allowing for stop/pause/resume as needed during a busy work day
SCORM AVAILABLE Yes – Enterprise Package Licensing Available
My employer suggested I take this course. It was worth it--better than most others I have taken. Loved the videos and how quickly I felt like I was learning new tools.