CCG’s Crisis Prevention and Intervention Training ® provides a highly engaging and interactive training experience.  Use of lecture, video, multimedia instruction, combined with practical exercises and final testing.  Length of course can be customized based on organization, depth of training desired, scheduling, and budget demands.  This course has been heavily utilized across the USA, Canada and Internationally, and is found in nearly every type of workplace setting.

Topics include:

  • Understanding Precursors To Crisis
  • Motivating Persons In Crisis
  • Handling Passive Non-Compliance
  • Professional Distancing
  • Building Rapport
  • Trauma Informed Care And How It Relates To Crisis Intervention
  • Remaining Unbiased During Interventions
  • Maintaining Your Calm During Crisis
  • Recognizing When Challenging Situations Are Leading To Violence
  • Interpreting body language and recognizing signs of crisis and escalation
  • Effective tips for Conflict Resolution
  • The 5 Steps to De-escalation
  • The SOLVE Solution™
  • And more–

Training includes:

  • Course handbook
  • Additional PDF course handouts
  • Final review and testing
  • Certificate of completion

This course is in alignment with Best Practices, and meets and/or exceeds Accreditation standards and guidelines for organizations such as;

  • Joint Commission on Accreditation
  • OSHA General Duty / Workplace Violence Prevention Clause
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Centers for Medicare/Medicaid (CMS)
  • US Dept. of Education
  • Child Welfare League of America (CWLA)

More questions?  Please call!