DE-ESCALATION CERTIFCATION INCLUDES:
- Downloadable Certificate
- Study At Your Own Pace
- Proven 5-Step Non-Violent Verbal Techniques
- Utilized By Major Hospitals, Institutions & Corporations
- Ideal For Staff, Security, And Care Teams
De-escalation Training Certification Online
$79.95
Description
For Organizations Seeking ON-LOCATION Training – Learn More Here
Companies That Trust Our De-escalation Training Certification
Verbal De-escalation Training Certification Online
Organizations and their employees need the most effective verbal de-escalation training to prevent, deter, and stop crisis situations whenever possible. The Crisis Consultant Group has taken one of the most highly regarded de-escalation models (The 5-Steps To De-escalation) and packaged it in a simple, short, yet powerful online training & certification course.
Course Length: 1-hr & 2.5-hour options available
Certification Provided: Yes
Our online De-escalation training course is designed for:
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- Security Officers
- Group Home & Mental Health Workers
- Law Enforcement & Corrections Officers
- Probation & Parole Officers
- Customer Service Personnel
- Retail Employees & QSR Staff
Learn how to stay calm under pressure, boost your skills with expert de-escalation techniques, manage challenging individuals, and build safer teams.
Effective training to manage challenging or verbally hostile individuals should not be expensive, or overly time consuming. This course serves as the perfect fit to increasing confidence, maintaining a calm demeanor, and demonstrating compassion for those in crisis, while protecting oneself and organizations from lawsuits, violence, or similar negative outcomes.
This verbal de-escalation training certification course touches on body language, eye contact, facial expressions, active listening, nonverbal communication, communication skills, and considerations responders should have around tone of voice, how to master verbal conflict in a few easy steps. Using real life stories from working in public safety and public service, this training program will additionally benefit human service providers, safety and security staff, and those that work in behavioral health professionals as well. Students of this course will better understand how to build rapport, and how critically important it is to successful verbal de escalation training.
5-Steps To De-escalation
Average rating: 39 reviews
Gary Mercer
Jun 2, 2025
I felt the instructor was highly competent in de escalation technique and kept my attention without getting technical
Jose Encarnacion
May 11, 2025
It was helpful and I feel like I learned a lot in this online verbal de-escalation course. I use verbal de escalation training in my work a lot so this is a big help.
Karla Ramirez
Apr 25, 2025
Great verbal De-Escalation training online.
Katina Wilson
Aug 11, 2023
At first I thought I would just let it play without listening just get through it, but I began to listen, he made so much since and broke down why he says what he says, hes an excellent speaker and crisis de escalation training instructor.
Krishnamurthy Subbarao
Aug 11, 2023
Liked the cpi de escalation training videos and verbal de-escalation training provided in the course.
Leslie Sweet
Aug 11, 2023
The de escalation class was great and he kept me alert, therefore that.s always a plus. I enjoyed the cpi de escalation training course.
Saba Williams
Aug 11, 2023
The most informative and interactive cpi de-escalation training online.
Susan Lee Finnerty
Aug 11, 2023
Very informative verbal de-escalation training online .
Trinette Garner
Aug 11, 2023
Thanks for the clear, and wonderful information on verbal de escalation training .
M. Noble
Aug 11, 2023
The verbal de escalation class has techniques that are very good. My husband, my daughter and myself have taken courses from this company.
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Other De-escalation pages: customer service de escalation training, de escalation training for nurses, verbal de escalation training for teachers, and mental health de escalation training